> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Can we change the user sending PagerDuty emails?

Unfortunately, no.

If you [added PagerDuty to incident.io](/integrations/pagerduty), you probably realised all escalations appear to be sent by the same user. Unfortunately, we currently don't have a way to change the sender of the email: due to a limitation of the PagerDuty API, all escalations will originate from the email of the user that connected PagerDuty to your [incident.io](http://incident.io/) account.

When you create an incident, it must always be associated with the email of a valid PagerDuty user, as bots (i.e., us) are not allowed to create incidents on their own.

If you'd rather not have incidents attached to a user's email, **you could create a dedicated account in PagerDuty** and connect that to [incident.io](http://incident.io/). However, be aware PagerDuty will charge you for the extra seat.