> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up a webhook in Jira Server

Registering a webhook in Jira Server means that changes to follow-ups that have been exported to Jira will sync back quickly.

You'll need to be a Global Administrator in Jira to register a webhook.

## 1. Navigate to System → WebHooks

In Jira, use the cog menu in the top-right to enter System settings.

<img src="https://mintcdn.com/incidentio-18bb4170/3405jn_jWz4xmTr-/images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-1.png?fit=max&auto=format&n=3405jn_jWz4xmTr-&q=85&s=4750c9f867a17afe77b3d52a0a701504" alt="" width="666" height="664" data-path="images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-1.png" />

You may need to enter your password to enter 'administrator mode'.

Near the bottom of the left-hand menu, select **WebHooks** under 'Advanced':

<img src="https://mintcdn.com/incidentio-18bb4170/3405jn_jWz4xmTr-/images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-2.png?fit=max&auto=format&n=3405jn_jWz4xmTr-&q=85&s=b9960665acd1414c89aa2a5ff4a1384a" alt="" width="1130" height="930" data-path="images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-2.png" />

Near the top-right, click ' **Create a WebHook** ':

<img src="https://mintcdn.com/incidentio-18bb4170/3405jn_jWz4xmTr-/images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-3.png?fit=max&auto=format&n=3405jn_jWz4xmTr-&q=85&s=1bd49a8b2a6e92354a3e337ca90e3570" alt="" width="868" height="452" data-path="images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-3.png" />

## 2. Configure the destination

**Name** : 'incident.io'

**Status** : Enabled

**URL** : Check [Settings → Integrations → Jira Server](https://app.incident.io/~/settings/integrations/jira_server) to find your webhook URL

**Description** : Leave blank

<img src="https://mintcdn.com/incidentio-18bb4170/3405jn_jWz4xmTr-/images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-4.png?fit=max&auto=format&n=3405jn_jWz4xmTr-&q=85&s=7f054496c59468b5f18a4011423b91d0" alt="" width="1452" height="742" data-path="images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-4.png" />

## 3. Add events

Under 'Issue related events', check 'issue created', 'issue updated', 'issue deleted', 'issue link created' and 'issue link deleted'.

All other events can be left disabled.

<img src="https://mintcdn.com/incidentio-18bb4170/3405jn_jWz4xmTr-/images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-5.png?fit=max&auto=format&n=3405jn_jWz4xmTr-&q=85&s=9bf25686dd2c6dedd477c82ec07da767" alt="" width="1356" height="660" data-path="images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-5.png" />

If you configure a JQL filter here, incident.io will only be able to sync updates to issues matching that filter.

## 4. Create the webhook

At the bottom of the page, ensure ' **Exclude body** ' is **not** checked, and click ' **Create** '.

<img src="https://mintcdn.com/incidentio-18bb4170/3405jn_jWz4xmTr-/images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-6.png?fit=max&auto=format&n=3405jn_jWz4xmTr-&q=85&s=bdde1cd855b6ecbf065c5f5d5c19fedc" alt="" width="1628" height="406" data-path="images/help-centre/setting-up-a-webhook-in-jira-server/screenshot-6.png" />

## You're all set up!

If your Jira Server is behind a firewall, you'll need to ensure that the firewall allows outbound traffic to `app.incident.io`. Please contact your customer success manager if we can help with this.