> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# How to export follow-ups to Jira Cloud

Follow-ups are a really important part of any incident management process, and with incident.io, you can export any remaining follow-ups to issue trackers, such as Jira Cloud.

After you've [integrated your incident.io account with your Jira Cloud account](/integrations/jira), navigate to [follow-ups within the dashboard](https://app.incident.io/~/follow-ups), here you'll be able to see any outstanding and completed follow-ups from incidents you've had. You'll also be able to see if anyone has been assigned the follow-up to complete.

Even better, if someone marks a follow-up as completed in Jira, the follow-ups dashboard in incident.io will reflect this, and vice versa.

## Exporting single follow-ups

With your follow-ups dashboard, you can export single follow-ups as new tickets or connect them to existing tickets and choose which project they are exported to.

<img src="https://mintcdn.com/incidentio-18bb4170/tPmSVrlbFOkpuwyO/images/help-centre/how-to-export-follow-ups-to-jira-cloud/screenshot-1.png?fit=max&auto=format&n=tPmSVrlbFOkpuwyO&q=85&s=9e5ee583e640eb16c31ffb862a20056e" alt="" width="3102" height="1852" data-path="images/help-centre/how-to-export-follow-ups-to-jira-cloud/screenshot-1.png" />

If you're creating a new ticket, you can assign it to yourself, or someone else, as well as giving them a description.

<img src="https://mintcdn.com/incidentio-18bb4170/tPmSVrlbFOkpuwyO/images/help-centre/how-to-export-follow-ups-to-jira-cloud/screenshot-2.png?fit=max&auto=format&n=tPmSVrlbFOkpuwyO&q=85&s=b0b5988ee904bad888ebab7bc68f6ee8" alt="" width="3102" height="1852" data-path="images/help-centre/how-to-export-follow-ups-to-jira-cloud/screenshot-2.png" />

## Connecting follow-ups to existing Jira tickets

Instead of creating a new ticket, you can connect a follow-up to an existing ticket, helping folks close the loop.

<img src="https://mintcdn.com/incidentio-18bb4170/tPmSVrlbFOkpuwyO/images/help-centre/how-to-export-follow-ups-to-jira-cloud/screenshot-3.png?fit=max&auto=format&n=tPmSVrlbFOkpuwyO&q=85&s=29baabc98dd2e55bbaa5b87433ca7ccf" alt="" width="3102" height="1852" data-path="images/help-centre/how-to-export-follow-ups-to-jira-cloud/screenshot-3.png" />

This can also be done by simply pasting a link to the Jira ticket in the incident's slack channel.

*Note: You can only link existing Jira issues that don't have a status of Done*

## Setting "paragraph" custom fields in Jira when exporting follow-ups

* If you're manually exporting follow-ups, you'll be prompted to enter a value for the "paragraph" field during the export process.
* For automatic follow-up exports, you can configure the field to populate based on incident properties when you set up your export template.

***
