> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Using a bot account for integrations
**What are bot accounts?**
Bot accounts are dummy accounts on the system you wish to integrate with, allowing you to connect integrations with your systems without them being attached to a specific user. **When should you use bot accounts?**
Bot accounts are recommended to be used with any of our third-party integrations that require you to Authenticate via a user's account.
**When Bot accounts are recommended:**
For example, with our [Jira integration](/integrations/jira) you are prompted to give permissions for incident.io to take action on Jira's side.
In this case, utilizing a Bot account would be useful to ensure that regardless of company user changes, the integration will continue to work as expected and not be tied to a specific user that would cause the integration to fail if that user leaves the company.
**When are bot accounts not needed:**
In the case of **Opsgenie** [integration](/integrations/opsgenie), we ask you to set up an API key on the account and copy-paste it into our settings page, which is globally set to the **Opsgenie** account and is not tied to a user, so no Bot account is needed as the integration will not lose permission if the user leaves the company.
**Challenges of not Using Bot Accounts**
The user account used for the integration gets deactivated:
* This would cause the integration to break as the user is no longer an active user in the third-party app, causing disruption to your incident management process.