> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Declaring incidents

Declaring an incident takes seconds, and you can do it right from where your team already works, whether that's Slack or Microsoft Teams.

You can declare three types of incident: a **live** incident for something happening right now, a [**retrospective**](/incidents/retrospective-incidents) incident to document something that already happened, and a [**test**](/incidents/test-incidents) incident to practice without affecting production.

Whichever type you declare, the form is fully customizable, so your team captures exactly the context it needs. See [incident forms](/admin/incident-forms) to tailor which fields appear.

<Tabs>
  <Tab title="Slack" icon="https://mintcdn.com/incidentio-18bb4170/d59bRVtvDXI8bGj8/icons/integrations/slack.svg?fit=max&auto=format&n=d59bRVtvDXI8bGj8&q=85&s=59b5512544e36e8fa93c765235e0c8ea" width="20" height="20" data-path="icons/integrations/slack.svg">
    #### Declare with /incident or /inc

    From any channel in Slack, type `/incident` or `/inc` and press `Enter` to open the incident declaration form. To pre-fill the title, add it after the command (e.g. `/inc Website is down`).

    <Frame>
      <img src="https://mintcdn.com/incidentio-18bb4170/mOIc2TZbIx_2dF6I/images/help-centre/declaring-incidents/slack-declare-command.png?fit=max&auto=format&n=mOIc2TZbIx_2dF6I&q=85&s=1e1dd3fdf05ac158b222afb65477373c" alt="Typing /inc in Slack shows the incident.io command options" width="1364" height="776" data-path="images/help-centre/declaring-incidents/slack-declare-command.png" />
    </Frame>

    #### Declare from an existing message

    Sometimes the first sign of an incident is a message that's already been posted, such as a report in your `#customer-support` or `#legal` channel, a heads-up in a Slack Connect channel with a customer, or a direct message from a colleague. You can declare an incident straight from that message so the context comes with it.

    Click the three dots in the top-right corner of the message, choose **Connect to apps**, then **Create an incident**.

    <Frame>
      <img src="https://mintcdn.com/incidentio-18bb4170/mOIc2TZbIx_2dF6I/images/help-centre/declaring-incidents/screenshot-1.png?fit=max&auto=format&n=mOIc2TZbIx_2dF6I&q=85&s=742eacd275628eab100a211ab6738dae" alt="The Connect to apps menu on a Slack message, showing Create an incident" width="2268" height="568" data-path="images/help-centre/declaring-incidents/screenshot-1.png" />
    </Frame>

    If you don't see it, choose **More message shortcuts** from the same menu.

    #### Declare from your browser

    Head to [inc.new](https://inc.new) to create a new incident. Fill out the details and hit **Declare**, just as if you'd used the slash command. You can switch between live, retrospective, and test incidents from the tabs at the top of the form.

    <Frame>
      <img src="https://mintcdn.com/incidentio-18bb4170/mOIc2TZbIx_2dF6I/images/help-centre/declaring-incidents/screenshot-3.png?fit=max&auto=format&n=mOIc2TZbIx_2dF6I&q=85&s=e751b2e7b86943f46a10b3f4b0404703" alt="Declaring an incident from the browser at inc.new" width="3024" height="1898" data-path="images/help-centre/declaring-incidents/screenshot-3.png" />
    </Frame>

    #### What happens next

    As soon as you declare, we automatically set up your incident response workspace:

    * A dedicated Slack channel that brings responders, updates, and actions together in one place.
    * A [video call](/incidents/video-calls) for a digital war room, using Google Meet, Zoom, or another provider.
    * A linked ticket in your issue tracker, like [Jira](/integrations/jira) or [Linear](/integrations/linear), keeping the work visible where your engineers already are.
    * A heads-up in your announcements channel, `#incidents` by default.

    From there, [workflows](/workflows/getting-started) automate the rest of your process, like assigning roles, posting status updates, and more.
  </Tab>

  <Tab title="Microsoft Teams" icon="https://mintcdn.com/incidentio-18bb4170/DH5ZgM9gtjvWKAzh/icons/integrations/microsoftteams.svg?fit=max&auto=format&n=DH5ZgM9gtjvWKAzh&q=85&s=af33470901b84f0793adc73fe3a042b7" width="20" height="20" data-path="icons/integrations/microsoftteams.svg">
    #### Declare from the incident.io tab

    To declare an incident, open the incident.io tab, fill out the form, and hit **Declare**. You'll usually find this tab in the **General** channel of your **Incidents** team, which we [create automatically](/getting-started/installing-teams) at install. It's also available in any other channel the app has been added to.

    <Frame>
      <img src="https://mintcdn.com/incidentio-18bb4170/mOIc2TZbIx_2dF6I/images/help-centre/declaring-incidents/screenshot-2.png?fit=max&auto=format&n=mOIc2TZbIx_2dF6I&q=85&s=e43b686c1027c255792106a778d6a9b6" alt="The incident.io declaration form in the Microsoft Teams tab" width="2984" height="1858" data-path="images/help-centre/declaring-incidents/screenshot-2.png" />
    </Frame>

    #### Declare from your browser

    Head to [inc.new](https://inc.new) to create a new incident. Fill out the details and hit **Declare**, just as if you'd used the incident.io tab. You can switch between live, retrospective, and test incidents from the tabs at the top of the form.

    It's also a great way to let people across your organization declare an incident without needing access to the Incidents team.

    <Frame>
      <img src="https://mintcdn.com/incidentio-18bb4170/mOIc2TZbIx_2dF6I/images/help-centre/declaring-incidents/screenshot-3.png?fit=max&auto=format&n=mOIc2TZbIx_2dF6I&q=85&s=e751b2e7b86943f46a10b3f4b0404703" alt="Declaring an incident from the browser at inc.new" width="3024" height="1898" data-path="images/help-centre/declaring-incidents/screenshot-3.png" />
    </Frame>

    #### What happens next

    As soon as you declare, we automatically set up your incident response workspace:

    * A dedicated Teams channel that brings responders, updates, and actions together in one place.
    * A [video call](/incidents/video-calls) for a digital war room, using Microsoft Teams, Zoom, or another provider.
    * A linked ticket in your issue tracker, like [ServiceNow](/integrations/servicenow), keeping the work visible where your engineers already are.
    * A heads-up in your announcements channel, the **General** channel of your Incidents team by default.

    From there, [workflows](/workflows/getting-started) automate the rest of your process, like assigning roles, posting status updates, and more.
  </Tab>
</Tabs>

## FAQs

<AccordionGroup>
  <Accordion title="Who can declare an incident?">
    By default, anyone can declare an incident. Admins can [restrict who can declare a particular incident
    type](/admin/role-restrictions), for example limiting a security incident to your security team.
  </Accordion>

  <Accordion title="Do I have to fill in the whole form when declaring?">
    You can configure which fields are required and which are optional, so an incident can be declared with just a few
    details. Anything filled in is easy to change later during the incident.
  </Accordion>

  <Accordion title="Can I declare a private incident?">
    Yes, if private incidents are enabled for your workspace. The declaration form will include an option to make the
    incident private, visible only to invited responders.
  </Accordion>
</AccordionGroup>
