Incidents in incident.io can be in several states:
- As soon as you kick off an incident, you'll be Investigating it
- Once you've figured out what's wrong, you'll be Fixing it.
- Once you think you've put a fix in place, you'll be Monitoring it.
- Once it's all over, the incident will be Closed.
Changing the status of an incident
You can change statuses inline with something like
/incident status fixing .
You can also achieve the same thing through a helpful modal which you can bring up with
/incident status. This also comes with the benefit of a little bit of guidance, and will repeat back the current status, too.
Effect on your timeline and incident homepage
Like most notable things in incident.io, updates to an incident's state are reflected into your timeline.
They're also reflected on the incident homepage, which updates as the incident progresses.