> ## Documentation Index > Fetch the complete documentation index at: https://docs.incident.io/llms.txt > Use this file to discover all available pages before exploring further. # Contact us Unlike other companies who optimize for self-serve customer service (i.e. fix your own problems), we optimize for talking to as many of our users (you!) as possible. ## Slack or Microsoft Teams Customers on our Pro or Enterprise plan get a dedicated Slack or Microsoft Teams channel with our support team. This is the fastest way to get help, just message us! ## In-app If you're already a customer but you're not in one of our plans that provides a direct Slack/MS Teams channel with us, you can open your organization selector, where you'll find a "Contact support" button. Screenshot 2025-02-07 at 08.48.07.png ## Email Our support team is available at [help@incident.io](mailto:help@incident.io).