> ## Documentation Index > Fetch the complete documentation index at: https://docs.incident.io/llms.txt > Use this file to discover all available pages before exploring further. # Show > Get a single pay report. This is how you follow up a report you asked for: status says whether it is still being generated, and error_code and error_message say why it will never be. 🔑 Requires the `schedule_reports.view` scope. ## OpenAPI ````yaml /openapi/tags/pay-reports-v2.json get /v2/pay_reports/{id} openapi: 3.0.3 info: description: "This is the API reference for incident.io.\n\nIt documents available API endpoints, provides examples of how to use it, and\ninstructions around things like authentication and error handling.\n\nThe API is hosted at:\n\n- https://api.incident.io/\n\nAnd you will need to create an API key via your [incident.io\ndashboard](https://app.incident.io/settings/api-keys) to make requests.\n\n# Making requests\n\nHere are the key concepts required to make requests to the incident.io API.\n\n## Authentication\n\nFor all requests made to the incident.io API, you'll need an API key.\n\nTo create an API key, head to the incident dashboard and visit [API\nkeys](https://app.incident.io/settings/api-keys). When you create the key, you'll be able to choose what actions it\ncan take for your account: choose carefully, as those roles can only be set\nwhen you first create the key. We'll only show you the token once, so make sure\nyou store it somewhere safe.\n\nAPI keys are global to your incident.io account, and can be managed by anyone\nwho has the right permissions. We display the user that created the API key,\nand the API key will remain valid if that user becomes deactivated.\n\nOnce you have the key, you should make requests to the API that set the\n`Authorization` request header using a \"Bearer\" authentication scheme:\n\n```\nAuthorization: Bearer \n```\n\n## Rate Limits\n\nThe incident.io API enforces rate limits to ensure consistent performance for all users.\n\nThe default rate limit is 1200 requests/minute per API key. This limit applies to most endpoints across the API.\n\nLimits are token buckets that refill continuously rather than resetting on a fixed window boundary. The default\nbucket holds 1200 requests and refills at 20 per second, so you can burst up to the full bucket and then sustain\n20 requests/second indefinitely. There is no boundary at which your quota resets to full in one step.\n\nSome endpoints have lower rate limits, particularly those that interact with external third-party systems that impose\ntheir own limitations. These specific limits vary by endpoint.\n\n### Rate limit headers\n\nResponses to requests authenticated with an API key carry your current allowance, so you can pace yourself rather\nthan waiting to be throttled:\n\n```\nX-RateLimit-Limit: 60, 1200;window=60, 60;window=60\nX-RateLimit-Remaining: 59\nX-RateLimit-Used: 1\nX-RateLimit-Reset: 1785173199\n```\n\n| Header | Meaning |\n| --- | --- |\n| `X-RateLimit-Limit` | The quota that binds this request, followed by every limit that applied and the window it applies over |\n| `X-RateLimit-Remaining` | Requests you can make right now against the binding limit |\n| `X-RateLimit-Used` | Requests you have spent against it |\n| `X-RateLimit-Reset` | Unix timestamp (seconds) at which that limit will be back to full |\n\nMore than one limit can apply to a request: your API key's overall limit, and for some endpoints a lower limit of\ntheir own. `X-RateLimit-Limit` lists all of them, each with its window, so `1200;window=60` means 1200 requests per\nminute. Because our limits refill continuously rather than resetting on a boundary, that window is what tells you\nthe rate you can sustain: 1200 per 60 seconds is 20 requests/second indefinitely.\n\n`Remaining`, `Used` and `Reset` describe whichever limit has the least allowance left, since that is the one you\nwill hit first.\n\n`X-RateLimit-Remaining` may lag by a small number of requests under high concurrency, and can move by more than the\nrequests you made, because limits scoped to your whole organisation are shared with your other API keys.\n\nHeaders are omitted rather than guessed if we cannot determine your allowance for a request.\n\n### Exceeding a rate limit\n\nWhen you exceed a rate limit the API responds with `429 Too Many Requests` and a `Retry-After` header giving the\nnumber of seconds to wait:\n\n```\nX-RateLimit-Limit: 1200, 1200;window=60\nX-RateLimit-Remaining: 0\nX-RateLimit-Used: 1200\nX-RateLimit-Reset: 1785173199\nRetry-After: 1\n```\n\nPrefer `Retry-After` over `X-RateLimit-Reset` when deciding how long to back off. `Retry-After` is when a single\nrequest will succeed; `X-RateLimit-Reset` is the later point at which your whole allowance has returned. It is a\nduration rather than a timestamp, so it does not depend on your clock agreeing with ours.\n\nThe 429 also carries a JSON body with the same information:\n\n```json\n{\n \"type\": \"too_many_requests\",\n \"status\": 429,\n \"request_id\": \"b839a403-7704-41c1-bf6a-39a2d68caefa\",\n \"rate_limit\": {\n \"name\": \"api_key_name\",\n \"limit\": 1200,\n \"remaining\": 0,\n \"retry_after\": \"2025-04-17T11:17:18Z\"\n },\n \"errors\": [\n {\n \"code\": \"too_many_requests\",\n \"message\": \"Too many requests hit the API too quickly. We recommend an exponential backoff of your requests.\"\n }\n ]\n}\n```\n\nThe response includes:\n* The name of the API key (`name`)\n* The bucket limit (`limit`)\n* The number of requests remaining (`remaining`)\n* When you can retry requests (`retry_after`), as an RFC3339 timestamp\n\n## Errors\n\nWe use standard HTTP response codes to indicate the status or failure of API\nrequests.\n\nThe API response body will be JSON, and contain more detailed information on the\nnature of the error.\n\nAn example error when a request is made without an API key:\n\n```json\n{\n \"type\": \"authentication_error\",\n \"status\": 401,\n \"request_id\": \"8e3cc412-b49d-4957-9073-2c19d2c61804\",\n \"errors\": [\n {\n \"code\": \"missing_authorization_material\",\n \"message\": \"No authorization material provided in request\"\n }\n ]\n}\n```\n\nNote that the error:\n\n- Contains the HTTP status (`401`)\n- References the type of error (`authentication_error`)\n- Includes a `request_id` that can be provided to incident.io support to help\n\tdebug questions with your API request\n- Provides a list of individual errors, which go into detail about why the error\n\toccurred\n\nThe most common error will be a 422 Validation Error, which is returned when the\nrequest was rejected due to failing validations.\n\nThese errors look like this:\n\n```json\n{\n \"type\": \"validation_error\",\n \"status\": 422,\n \"request_id\": \"631766c4-4afd-4803-997c-cd700928fa4b\",\n \"errors\": [\n {\n \"code\": \"is_required\",\n \"message\": \"A severity is required to open an incident\",\n \"source\": {\n \"field\": \"severity_id\"\n }\n }\n ]\n}\n```\n\nThis error is caused by not providing a severity identifier, which should be at\nthe `severity_id` field of the request payload. Errors like these can be mapped to\nforms, should you be integrating with the API from a user-interface.\n\n## Compatibility\n\nWe won't make breaking changes to existing API services or endpoints, but will\nexpect integrators to upgrade themselves to the latest API endpoints within 3\nmonths of us deprecating the old service.\n\nWe will make changes that are considered backwards compatible, which include:\n\n- Adding new API endpoints and services\n- Adding new properties to responses from existing API endpoints\n- Reordering properties returned from existing API endpoints\n- Adding optional request parameters to existing API endpoints\n- Altering the format or length of IDs\n- Adding new values to enums\n\nIt is important that clients are robust to these changes, to ensure reliable\nintegrations.\n\nAs an example, if you are generating a client using an openapi-generator, ensure\nthe generated client is configured to support unknown enum values, often\nconfigured via the `enumUnknownDefaultCase` parameter.\n\nWhen breaking changes are unavoidable, we'll create a new service version on a\nseparate path, and run them in parallel.\n\nFor example:\n\n- https://api.incident.io/v1/incidents\n- https://api.incident.io/v2/incidents\n\nFor any questions, email support@incident.io.\n" title: incident.io version: 1.0.0 servers: - url: https://api.incident.io security: - BearerAuth: [] tags: - description: >- View and manage on-call pay reports, which value the time users spent on-call over a date window. name: Pay Reports V2 paths: /v2/pay_reports/{id}: get: tags: - Pay Reports V2 summary: Show description: >- Get a single pay report. This is how you follow up a report you asked for: status says whether it is still being generated, and error_code and error_message say why it will never be. operationId: Pay Reports V2_Show parameters: - description: Unique identifier for this pay report example: 01G0J1EXE7AXZ2C93K61WBPYEH in: path name: id required: true schema: description: Unique identifier for this pay report example: 01G0J1EXE7AXZ2C93K61WBPYEH type: string responses: '200': content: application/json: example: pay_report: created_at: '2026-04-01T09:00:00Z' creator: alert: id: 01GW2G3V0S59R238FAHPDS1R66 title: '*errors.withMessage: PG::Error failed to connect' api_key: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My test API key user: email: lisa@incident.io id: 01FCNDV6P870EA6S7TK1DSYDG0 name: Lisa Karlin Curtis role: owner slack_user_id: U02AYNF2XJM workflow: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My little workflow end_date: '2026-03-31' error_code: timed_out error_message: >- Schedule 'Primary Support' has no pay config to price its shifts with id: 01G0J1EXE7AXZ2C93K61WBPYEH name: March 2026 overlapping_shifts: paid_per_schedule published_at: '2026-04-01T09:00:00Z' schedule_ids: - 01FCNDV6P870EA6S7TK1DSYDG0 start_date: '2026-03-01' status: generating total_duration_seconds: 3600 total_pay_by_currency: GBP: 2400 unpaid_shifts: excluded updated_at: '2026-04-01T09:00:00Z' schema: $ref: '#/components/schemas/PayReportsShowResultV2' description: OK response. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- invalid_request_error: There was a problem with the request, like a missing header or querying a resource that doesn't exist. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: 'authentication_error: Authentication failed.' '403': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- resource_forbidden: Access to this resource is forbidden for the authenticated user. '404': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: 'not_found: The referenced resource could not be found.' '405': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- method_not_allowed: The endpoint does not support this operation for the specified resource. '406': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- not_acceptable: Requested a media type this endpoint does not support. '408': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: |- request_timeout: The request took too long to process. client_timeout: The request was cancelled by the client. '409': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- conflict: Request conflicted with current state of the resource, likely a concurrent update. '412': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: 'precondition_failed: A required condition hasn''t been met.' '413': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: 'payload_too_large: The request payload is too large.' '422': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- validation_error: A required field was not provided, or the provided data was invalid. '429': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: >- too_many_requests: Too many requests hit the API too quickly. We recommend an exponential backoff of your requests. rate_limit_reached: The rate limit associated with this resource or API key has been exceeded. Try again later. '500': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' description: 'api_error: Something went wrong and has been reported internally.' components: schemas: PayReportsShowResultV2: example: pay_report: created_at: '2026-04-01T09:00:00Z' creator: alert: id: 01GW2G3V0S59R238FAHPDS1R66 title: '*errors.withMessage: PG::Error failed to connect' api_key: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My test API key user: email: lisa@incident.io id: 01FCNDV6P870EA6S7TK1DSYDG0 name: Lisa Karlin Curtis role: owner slack_user_id: U02AYNF2XJM workflow: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My little workflow end_date: '2026-03-31' error_code: timed_out error_message: >- Schedule 'Primary Support' has no pay config to price its shifts with id: 01G0J1EXE7AXZ2C93K61WBPYEH name: March 2026 overlapping_shifts: paid_per_schedule published_at: '2026-04-01T09:00:00Z' schedule_ids: - 01FCNDV6P870EA6S7TK1DSYDG0 start_date: '2026-03-01' status: generating total_duration_seconds: 3600 total_pay_by_currency: GBP: 2400 unpaid_shifts: excluded updated_at: '2026-04-01T09:00:00Z' properties: pay_report: $ref: '#/components/schemas/PayReportV2' required: - pay_report type: object ErrorResponse: example: debug: message: 'Something broke: and something else: and something else' stacktrace: - thing.go:123 errors: - code: trial_expired message: Default incident call link must be a valid URL metadata: abc123: abc123 source: field: default_call_url pointer: /settings/default_call_url rate_limit: limit: 100 name: client_ip remaining: 98 retry_after: '2020-01-01T00:00:00Z' request_id: 2T1p0e3j status: 408 type: invalid_request_error properties: debug: $ref: '#/components/schemas/ErrorDebug' errors: description: List of errors that caused this request to fail example: - code: trial_expired message: Default incident call link must be a valid URL metadata: abc123: abc123 source: field: default_call_url pointer: /settings/default_call_url items: $ref: '#/components/schemas/ErrorSingle' type: array rate_limit: $ref: '#/components/schemas/ErrorRateLimit' request_id: description: Unique identifier of the request example: 2T1p0e3j type: string status: description: HTTP status of the response example: 408 format: int64 type: integer type: description: Machine-readable identifier for the general category of error enum: - invalid_request_error - authentication_error - resource_forbidden - not_found - not_acceptable - method_not_allowed - request_timeout - conflict - precondition_failed - payload_too_large - validation_error - too_many_requests - api_error - rate_limit_reached - client_timeout example: invalid_request_error type: string required: - type - status - request_id - errors type: object PayReportV2: description: >- A pay report values the time a set of users spent on-call over a date window, using the rates from a pay config. Reports are immutable snapshots: once generated, changing the pay config or the schedules behind it will not change the report. Generate a new one instead. A report starts as a draft and becomes visible to everyone in your organisation when you publish it. Reports are generated in the background, so a report you have just asked for has no totals yet. Its status says whether they are still coming, and a report that failed carries the reason it will never have them. properties: created_at: description: When this report was created example: '2026-04-01T09:00:00Z' format: date-time type: string creator: $ref: '#/components/schemas/ActorV2' end_date: description: Last date (YYYY-MM-DD) this report includes shifts from, inclusive example: '2026-03-31' type: string error_code: description: Why a report could not be generated enum: - invalid_request - timed_out example: timed_out type: string x-public-api-version: v2 error_message: description: >- What went wrong, written for whoever asked for the report. Only set on a failed report. example: >- Schedule 'Primary Support' has no pay config to price its shifts with type: string id: description: Unique identifier for this pay report example: 01G0J1EXE7AXZ2C93K61WBPYEH type: string name: description: Human readable name for this report example: March 2026 type: string overlapping_shifts: description: How time spent on more than one schedule at once was paid enum: - paid_once - paid_per_schedule example: paid_per_schedule type: string x-public-api-version: v2 published_at: description: >- When this report was published. Unset while the report is still a draft. example: '2026-04-01T09:00:00Z' format: date-time type: string schedule_ids: description: The schedules this report covers example: - 01FCNDV6P870EA6S7TK1DSYDG0 items: example: abc123 type: string type: array start_date: description: First date (YYYY-MM-DD) this report includes shifts from, inclusive example: '2026-03-01' type: string status: description: How far a report has got through being generated enum: - pending - generating - complete - failed example: generating type: string x-public-api-version: v2 total_duration_seconds: description: >- Total time spent on-call across every shift in this report, in seconds. Unset until the report is complete, and for a legacy report, which we do not summarise. example: 3600 format: int64 type: integer total_pay_by_currency: additionalProperties: example: 1 format: int64 type: integer description: >- Total owed for this report, keyed by ISO 4217 currency code, in the lowest denomination of that currency. Reports spanning pay configs with different currencies have an entry per currency, and those totals must not be summed. Unset until the report is complete, and for a legacy report, which we do not summarise. example: GBP: 2400 type: object unpaid_shifts: description: Whether shifts that priced to zero are part of the report enum: - included - excluded example: excluded type: string x-public-api-version: v2 updated_at: description: When this report was last updated example: '2026-04-01T09:00:00Z' format: date-time type: string required: - id - name - start_date - end_date - schedule_ids - status - overlapping_shifts - unpaid_shifts - created_at - updated_at type: object ErrorDebug: example: message: 'Something broke: and something else: and something else' stacktrace: - thing.go:123 properties: message: description: Original internal error message example: 'Something broke: and something else: and something else' type: string stacktrace: description: Stacktrace of the error, if applicable example: - thing.go:123 items: example: thing.go:123 type: string type: array required: - message - stacktrace type: object ErrorSingle: example: code: trial_expired message: Default incident call link must be a valid URL metadata: abc123: abc123 source: field: default_call_url pointer: /settings/default_call_url properties: code: description: Machine-readable identifier for this specific error example: trial_expired type: string message: description: Human readable description of the error example: Default incident call link must be a valid URL type: string metadata: additionalProperties: example: abc123 type: string description: Additional metadata about the error, keyed by a string identifier example: abc123: abc123 type: object source: $ref: '#/components/schemas/ErrorSource' required: - code - message type: object ErrorRateLimit: example: limit: 100 name: client_ip remaining: 98 retry_after: '2020-01-01T00:00:00Z' properties: limit: description: >- The maximum number of requests that the consumer is permitted to make per minute example: 100 format: int64 type: integer name: description: Which rate limit was exceeded example: client_ip type: string remaining: description: The number of requests remaining in the current rate limit window example: 98 format: int64 type: integer retry_after: description: >- When the client can retry, as an RFC3339 timestamp in UTC. Prefer the Retry-After response header, which carries the same instant as a number of seconds example: '2020-01-01T00:00:00Z' type: string required: - name - limit - remaining - retry_after type: object ActorV2: example: alert: id: 01GW2G3V0S59R238FAHPDS1R66 title: '*errors.withMessage: PG::Error failed to connect' api_key: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My test API key user: email: lisa@incident.io id: 01FCNDV6P870EA6S7TK1DSYDG0 name: Lisa Karlin Curtis role: owner slack_user_id: U02AYNF2XJM workflow: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My little workflow properties: alert: $ref: '#/components/schemas/AlertActorV2' api_key: $ref: '#/components/schemas/APIKeyActorV2' user: $ref: '#/components/schemas/UserV2' workflow: $ref: '#/components/schemas/WorkflowActorV2' type: object ErrorSource: example: field: default_call_url pointer: /settings/default_call_url properties: field: description: Field name that is the source of the error example: default_call_url type: string pointer: description: JSON pointer to the request field that is the source of the error example: /settings/default_call_url type: string required: - field - pointer type: object AlertActorV2: example: id: 01GW2G3V0S59R238FAHPDS1R66 title: '*errors.withMessage: PG::Error failed to connect' properties: id: description: The ID of this alert example: 01GW2G3V0S59R238FAHPDS1R66 type: string title: description: >- The title of the alert, parsed from the alert payload according to the alert source configuration example: '*errors.withMessage: PG::Error failed to connect' type: string required: - id - title type: object APIKeyActorV2: example: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My test API key properties: id: description: Unique identifier for this API key example: 01FCNDV6P870EA6S7TK1DSYDG0 type: string name: description: The name of the API key, for the user's reference example: My test API key type: string required: - id - name type: object UserV2: example: email: lisa@incident.io id: 01FCNDV6P870EA6S7TK1DSYDG0 name: Lisa Karlin Curtis role: owner slack_user_id: U02AYNF2XJM properties: email: description: Email address of the user. example: lisa@incident.io type: string id: description: Unique identifier of the user example: 01FCNDV6P870EA6S7TK1DSYDG0 type: string name: description: Name of the user example: Lisa Karlin Curtis type: string role: description: >- DEPRECATED: Role of the user as of March 9th 2023, this value is no longer updated. enum: - viewer - responder - administrator - owner - unset example: owner type: string slack_user_id: description: Slack ID of the user example: U02AYNF2XJM type: string required: - role - id - name type: object WorkflowActorV2: example: id: 01FCNDV6P870EA6S7TK1DSYDG0 name: My little workflow properties: id: description: Unique identifier for the workflow example: 01FCNDV6P870EA6S7TK1DSYDG0 type: string name: description: Name provided by the user when creating the workflow example: My little workflow type: string required: - id - name type: object securitySchemes: BearerAuth: type: http scheme: bearer description: API key from your incident.io dashboard (Settings → API keys) ````