> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing seats

> How to add, remove, and change seats on your incident.io account

Your incident.io plan includes Responder and On-call paid seats, and unlimited Viewer seats. See [Seat types & viewers](/admin/seat-types) for details of each.

## Changing a user's seat type

You can manage seat assignments from [Settings > Users](https://app.incident.io/~/settings/users).

For Responder seats, users who take any of the Responder actions listed at [seat types & viewers](/admin/seat-types) will automatically be upgraded to a Responder seat.

For On-call, we'll ask you to confirm seat assignment for a user when you:

* Add them to a schedule
* Add them to an escalation path

Users are only removed from a paid Responder or On-call seat if:

* You manually downgrade them in [Settings > Users](https://app.incident.io/~/settings/users)
* Their account is deactivated (via Slack, Microsoft Teams, or SCIM) — see [Deleting users](/admin/delete-users)

## Adding seats

How you add seats depends on your plan.

### Team plan

On the **Team** plan, just assign seats as you need them. We'll bill you prorated on your next invoice (see [Billing methods](/admin/billing#monthly-billing)).

### Pro and Enterprise plans

On the **Pro** and **Enterprise** plans you can always purchase additional On-call and Responder seats by contacting your account manager.

You can also purchase On-call seats self-serve from [Settings > Billing](https://app.incident.io/~/settings/billing). Additional seats will be purchased at your agreed contract rate, and provisioned immediately and invoiced on your next invoice.

<Note>
  * Only users with Admin or Billing permissions can purchase seats.
  * Seats will be charged at your contract rate, pro rata to the end of your subscription term ([co-term](/admin/billing#annual-billing)).
  * We will send an invoice for the purchased seats to your billing contact within a few days.
</Note>

## Removing seats

### Team plan

On the Team plan, you can remove seats at any time.

### Pro and Enterprise plans

On Pro and Enterprise plans, seat counts are set by your contract. To reduce them, speak to your account manager — changes take effect at your next renewal.