> ## Documentation Index
> Fetch the complete documentation index at: https://docs.incident.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing plans

> How to upgrade or downgrade your incident.io subscription

## Moving to Pro or Enterprise plan

Upgrades to Pro or Enterprise plans always go through sales:

1. Contact us at [help@incident.io](mailto:help@incident.io) to discuss your requirements
2. We'll help set up a trial if needed
3. Work with sales to finalize contract details

## Moving to Team plan

The Team plan is a self-serve upgrade from the Basic plan. Upgrade through your [billing settings](https://app.incident.io/~/settings/billing).

If you're currently on a Pro or Enterprise trial, contact support to move to Basic first.

## Downgrading to Basic plan

To downgrade to the Basic (free) plan:

1. Contact support to request the downgrade
2. If you've recently paid for a subscription, you may be eligible for a prorated refund
3. Downgrading removes access to premium features — see the [pricing page](https://incident.io/pricing) for what's included in each plan

<Warning>
  The Basic plan has a limit of 5 responder/on-call seats. If you're downgrading to Basic, ensure you have no more than 5 active responders by changing excess users to "Viewer only" access.
</Warning>